Refund and Cancellation Policy

1. Subscriptions and Automatic Renewal

• Precision Engine provides access through recurring monthly or annual subscriptions
• Subscription fees are charged in advance
• Monthly subscriptions renew monthly until cancelled
• Annual subscriptions renew annually until cancelled
• The applicable plan, billing frequency, price, currency, and taxes are displayed before payment
• Customers authorize recurring charges when subscribing
• Customers must cancel before the renewal date to prevent the next charge

2. Cancelling a Subscription

3. Initial Subscription Refunds

When reviewing a request, the following factors are considered:

• Account usage and the circumstances of the request
• Whether paid features, credits, reports, or exports were used after the payment
• Whether the request is associated with fraud or repeated refund abuse
• Whether a refund is technically possible through Stripe to the original payment method
• Mandatory consumer rights under applicable law remain unaffected

Not every request is approved. Contact us promptly if you believe a refund is warranted.

4. Subscription Renewals

As a limited discretionary exception, Precision Engine may consider a refund request for an annual renewal when:

• The customer contacted Precision Engine promptly after the renewal
• No meaningful use of paid features occurred after renewal
• No significant number of credits was consumed
• No paid report or export was generated
• The request is not associated with fraud or repeated refund abuse

This discretionary exception does not normally apply to monthly renewals and does not restrict mandatory rights under applicable law.

5. Plan Changes

• Upgrades may take effect immediately
• Stripe may calculate a prorated charge or credit
• Upgrade and prorated charges are generally non-refundable
• Downgrades normally take effect at the end of the current billing period
• No cash refund is normally issued for unused time following a downgrade
• Plan changes may affect credits, features, usage limits, and saved-project capacity

6. Credits and Unused Subscription Benefits

Subscription credits, usage allowances, project capacity, and other plan benefits:

• Are associated with an active subscription
• Are not money or stored monetary value
• Have no independent cash value
• Cannot be redeemed for cash
• May reset or expire according to the applicable plan
• Do not create a refund entitlement merely because they remain unused

7. Billing Errors and Service Issues

Please contact Precision Engine if you believe you were:

• Charged twice
• Charged after a confirmed cancellation
• Charged an incorrect amount
• Charged without authorization
• Unable to access a material portion of the paid service because of a prolonged issue attributable to Precision Engine

Valid billing errors will be investigated and corrected appropriately.

8. Requesting a Refund

• Contact Precision Engine using the existing support email or secure contact form
• Provide the account email, payment date, amount, currency, plan, and reason for the request
• Submit the request within the applicable period
• Precision Engine will review the billing record and relevant account activity
• Approved refunds will be issued through Stripe to the original payment method whenever technically possible
• Processing time may depend on Stripe and the customer's financial institution
• An approved refund may result in the immediate loss of paid access and subscription benefits

Specific banking processing times are not guaranteed.

9. Applicable Consumer Rights

10. Contact and Related Documents

If you have any questions regarding this Refund and Cancellation Policy, please contact:

We are committed to providing a fair, transparent, and customer-friendly experience.